How renewals work
Services are paid in advance for each billing period; PortWall WAF is billed monthly or annually, as chosen when ordering. Ahead of each due date the portal raises a renewal invoice and emails it to you. Paying it renews the service for the next period. Account credit added with Add Funds pays renewal invoices automatically; see Invoices and paying.
Seeing when a service renews
Sign in to https://portwall.net/billing/, open Services and choose the service: its page shows the billing cycle and the next due date.
If a renewal invoice is not paid
Non-payment may result in suspension or termination of the service. A suspended service is restored once the outstanding invoice is paid; nothing has to be set up again.
For PortWall WAF, a suspended licence keeps protecting your sites for a short grace period. After that, blocking steps back while detection carries on, and blocking returns as soon as the licence is active again. See Licences, editions and licence states.
Stopping a service from renewing
To stop paying for a service, cancel it before its next due date; see Changing or cancelling a service.