These Terms of Service ("Terms") govern your access to and use of the PortWall web application firewall software and related services (the "Service"), provided by PortWall ("PortWall", "we", "us"). By creating an account, installing the Service, or otherwise using it, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.
1. The Service
PortWall provides web application firewall and host intrusion prevention software for Windows Server / IIS environments and as a Linux gateway appliance, together with related management, updates and support as described on portwall.net and in your selected plan. The Service is self-hosted: it runs on servers you own or control. We may improve, modify or discontinue features from time to time.
2. Accounts and eligibility
You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account. You must be legally capable of entering into a binding contract to use the Service.
3. Licence and acceptable use
Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable licence to install and use the Service on the number of servers permitted by your plan, solely for protecting your own systems or systems you are authorised to protect. Your use is also governed by our Acceptable Use Policy, which is incorporated into these Terms. You may not resell, sublicense, reverse engineer, or circumvent licensing controls of the Service except as expressly permitted or required by law.
4. Fees and billing
Paid plans are billed per licensed server or appliance, in advance, in the currency stated at purchase, on the billing cycle you choose when ordering: monthly or annual. An annual plan is paid once for the full twelve-month period, at the annual price shown when you order, and renews for a further twelve months unless cancelled before its renewal date. We may change pricing on renewal with reasonable notice. You are responsible for any applicable taxes. Non-payment may result in suspension or termination of the Service.
Fees are non-refundable except where required by law or expressly stated. In particular, fees for an annual plan are not refunded, in whole or in part, if you cancel or stop using the Service before the end of the annual period.
If you upgrade to a higher edition or a larger CPU-core licence during a billing period, you pay the difference between the old and the new price, prorated for the time remaining in that period; the new price then applies from your next renewal. If you move to a lower edition or a smaller CPU-core licence, the change takes effect at your next renewal; you keep your current plan until then, and no refund or credit is given for the rest of the current period.
5. Your responsibilities
- Configure, test and monitor the Service appropriately for your environment, including validating protection in monitor-only mode before enabling blocking.
- Maintain your own backups and a recovery plan; the Service is a protective layer, not a substitute for backups.
- Use the Service only on systems you own or are authorised to protect, and in compliance with all applicable laws.
- Keep your servers, operating system and dependencies reasonably up to date and secured.
6. Availability and support
Support is provided at the level associated with your plan. Except where a written service-level agreement expressly states otherwise, the Service is provided without any guarantee of uninterrupted availability. Because the Service runs on your infrastructure, availability of your sites depends primarily on your own systems.
7. Data and privacy
Our handling of information you provide to us is described in our Privacy Policy. Traffic inspected by the Service, and logs it generates, are processed on your own servers and remain under your control; we do not receive that data unless you choose to share it with us (for example, when requesting support).
8. Intellectual property
The Service, including its software, rulesets configuration, documentation, branding and the PortWall name and logo, is owned by PortWall or its licensors and is protected by intellectual-property laws. These Terms grant you a licence to use the Service, not ownership of it. Third-party and open-source components are used under their respective licences.
9. Disclaimer of warranties
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. No security product can guarantee that every attack will be detected or prevented; you remain responsible for your overall security posture.
10. Limitation of liability
To the maximum extent permitted by law, PortWall will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless PortWall and its personnel from claims, damages and expenses arising out of your use of the Service in breach of these Terms or applicable law, or your infringement of the rights of any third party.
12. Term and termination
These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or the Acceptable Use Policy, non-payment, or where required by law. On termination, your licence ends and you must cease using the Service; provisions that by their nature should survive (such as fees owed, intellectual property, disclaimers and limitations of liability) will survive.
13. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new "last updated" date, or by email). Your continued use of the Service after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the Emirate of Ajman and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-laws principles. The courts of Ajman, UAE, will have jurisdiction over any dispute, subject to any applicable free-zone rules.
15. Contact
Questions about these Terms can be sent to [email protected], or by post to PortWall, Ajman Free Zone, Block A, Office A-1203, P.O. Box 16000, Ajman, United Arab Emirates.